FAQ
Frequently asked.
Everything people usually ask before getting started. Can't find your answer? Email contact@haloglide.com.
Getting started
What is Snapmymerch?+
A mobile-first commerce assistant for small retailers, second-hand stores and home sellers. Snap a photo of a product and we draft a clean, on-brand listing — title, description, tags, the lot.
Who is it for?+
Independent boutiques, op shops, thrift and vintage stores, market sellers, estate clearers, and anyone with one-of-a-kind stock that doesn't fit neat SKUs or spreadsheets.
Do I need barcodes or SKUs?+
No. Snapmymerch is built for unstructured inventory. If you do have GTINs, you can add them — but nothing here requires them.
Merch — your AI assistant
Who is Merch?+
Merch is the friendly AI assistant built into Snapmymerch. Open the chat and ask anything about your catalogue — rewrite a listing, suggest tags, find stale stock, explain a marketplace rule. Merch is page-aware, so it already knows the product you're looking at.
What languages does Merch speak?+
Write to Merch in English, Português, or whatever you're comfortable with — Merch replies in the same language. The app interface follows your country today; Merch the assistant adapts to whatever you type.
Does Merch change my listings on its own?+
No. Merch always proposes — you tap Approve or Discard. Nothing is rewritten, retagged or published without you saying yes.
Listings & the AI
How does the AI write my listings?+
It looks at your photos, identifies the item, and drafts copy in your brand's voice. You can edit anything, and it learns from your edits over time.
Can I change the tone?+
Yes. Set your brand voice once in onboarding and adjust it any time. Pro plans include enhanced brand training.
Which languages are supported?+
Listings can be generated in English or Portuguese today. The site auto-detects your country and switches automatically.
Plans & pricing
What's free?+
The Free plan is free forever — 5 products total. After that you'll need to upgrade.
What plans are there?+
Free (5 products total), Starter $9/mo (10 products/mo), Pro $25/mo (50 products/mo) and Business $99/mo (100 products/mo). Pay yearly on any plan and get 15% off.
What are credits?+
Super simple: 1 credit = 1 new product. Every AI action inside that product — identifying it, writing the listing, refining copy, generating images — is included.
What happens if I run out of credits?+
Creating new products is blocked until your plan resets or you upgrade. Existing products keep working — you can still edit, refine, and share them.
Do unused credits roll over?+
Plan credits reset each billing cycle.
Can I switch or cancel any time?+
Yes. Upgrade, downgrade or cancel whenever — no contracts.
Sharing
How do I share a listing?+
Every listing has a share button. Send a link by message, post it to social, or drop it in your group chat.
What are branded sharable links?+
A Pro feature: links that carry your shop's branding and a clean preview card when shared on social or messengers.
Your data
CSVCan I export my catalogue?+
Yes — open Tools → Export inside the app to download your full catalogue. You can choose either CSV (universal, opens in any spreadsheet) or XLSX, and filter by status before downloading. Your data stays yours.
Do you own my photos or content?+
No. You keep ownership of everything you upload and create. We only use it to power your account.
How do I delete my account?+
Email contact@haloglide.com and we'll close your account and delete your data.
Support
How do I get help?+
Email contact@haloglide.com — a real person reads every message.
I have an idea — where do I send it?+
We'd love to hear it. Use the Feedback page to send recommendations, feature requests or bug reports.
Got an idea?
Tell us about it.